Last Updated on: 25.06.2021
A. Personal Information
1. OyeDesi Pvt Ltd (for short “OD”) is the owner (for short (“Owner”) of the brand OyeDesi and the website https://oyedesi.in/ (hereinafter for short “website”).
3. The terms “you” and “your” refer to the user of the OyeDesi Website.
4. The term “Services” or “Product” refers to any services offered by OD whether on the OyeDesi Website or otherwise.
5. Please read this Policy before using the OyeDesi Website or submitting any personal information to OyeDesi Website or OD.
B. What information is, or maybe, collected from you?
Among the types of Personal Data that this Website collects, by sing-up or itself or through third parties, there are: first name last name, mobile number, pin code, geographical information like area and city etc, email address; password; Tracker; Usage Data; Data communicated while using the service; device information; shopping history; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data; first name; last name; Invoicing information.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.
C. How do we collect the Information?
(i) Information you provide:- This includes information submitted when you:
a) Create or update your OyeDesi account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the OyeDesi Website through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by OyeDesi at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or;
b) If you sign up to use our Services as a merchant, agent or a delivery agent or, we may collect location details, copies of government identification documents and other details such as your KYC, call and SMS details, or information filled up during transaction for ordering any product via our website or app;
c) Provide content to us, which may include reviews, ordering details and history, favourite merchant, vendor, product, service, contact information of any reference people you refer to us and other information you provide on the OyeDesi Website (“Your Content”);
d) Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information;
e) Correspond with OyeDesi for customer support;
f) Participate in the interactive services offered by the OyeDesi Website such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or;
g) Enable features that require OyeDesi access to your address book or calendar;
h) Report problems for troubleshooting;
(ii) Information we may collect about you: This includes information we collect and analyse via technological mode, automatically or otherwise and other information as :
a) Record: When you interact or communicate with us (via mobile phone, or email, or through the OyeDesi Website or otherwise), we may preserve a record of your communication;
b) Location information: Depending on the product and services that you use, and your OyeDesi app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
c) Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the OyeDesi Website ;
e) Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number , or email, or response to automated, technology services and other related transaction details;
f) Stored information and files: OyeDesi mobile application (OyeDesi app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the OyeDesi app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the OyeDesi app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
g) If you are a merchant or a delivery agent, or associated entrepreneur, or vendor, we may, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.
(iii) Information we may receive from other sources -
b) OyeDesi may receive information about you from any other source mentioned hereinabove or any third parties, including but not limited to other users, associate, vendor, partner (including social media, marketing agency, or ad partners, analytics providers, search information providers), or our allied companies, subsidiaries, or joint venture or if you use any of the other websites/apps we operate or the other product or Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our social media campaign / marketing or Ad Services may share your information (e.g., email or phone number) with us to serve your our product or service or to offer you promotional schemes, or as a customized audience segments for their ad campaigns;
i. However, OD may not collect without consent the Sensitive personal data or information as follows;
i. physical, physiological and mental health condition;
ii. sexual orientation;
iii. medical records and history;
iv. Biometric information;
Provided further, the website may contain links to other Web sites, OD is not responsible for the privacy practices of such other Web sites which OD does not own, manage or control. The website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.
D. Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
E. How is the information used?
We use the information we collect from all our services for the following purposes:
i. To Provide our services and product: We use your information to deliver our services, like processing your order or request as you search our product or make any quarry for in order to return results or helping you share the details of our product, or suggesting you for our product and services existing or future or Open and administer your accounts and to protect your records;
ii. Maintain & improve our services and product: We also use your information to ensure our services are working as intended, or troubleshooting, problems, issues that you report to us or to make improvements to our services and product, for example, understanding which search product are most frequently demanded or rejected, or level of complaints, issue, etc. helps us improve our services or Understand your needs so that we can provide you with quality products and superior service.
iii. Develop new services and product: We use the information we collect in existing services or product to help us develop new ones, or to customize our services for you, including providing recommendations or to understand and analyse our customer what they do on our product or Services, what features they like, how they use them, etc, or to improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
iv. Measure performance: We use information we collect for analytics and measurement to understand how our services and product are used;
v. Contractual obligations: To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
vi. Develop marketing and sales strategies: We use information we collect for marketing and sales strategies, sales promotions, campaigns etc by using any systems that analyse your content, or an algorithms, or technology or otherwise to recognize patterns in data for the purposes described above;
vii. Communicate with you: We use information we collect, like your email address, mobile numbers, etc to interact with you directly. For example, we may send you a notification if we find any new product or services suits to your requirements or as per your consumption patter or need, or suggestion or to let you know about upcoming changes or improvements to our services or products, or any other information or to keep a record of your request in order to help solve any issues you might be facing;
viii. For our users, and the public: We use information to help improve the safety and reliability of our services and product. This includes detecting, preventing, and responding to direct competitor, copy right infringement, or fraud, abuse, security risks, and technical issues that could harm OD or our users, or the public;
ix. Ads and other sponsored content: We use the information we have about you – including information about your interests, actions and connections – to select and personalise ads, offers and other sponsored content that we show you, of our business associates, companies, subsidiaries or otherwise;
x. For refund, replacement, exchange of product: We use the information, such as your Bank Details, PAN, etc. to implement your request for refund, replacement, or exchange of any product;
xi. For any other miscellaneous purposes as and when require: we may use the information for any other miscellaneous purposes as and when require, including but not limited third parties such as vendors, who are performing services for OD , or we may share personal information with outside parties if we have a good-faith and belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process, or enforce government request; or Comply with all applicable laws and regulations to protect your interest or save your from any harm or otherwise, legally require or to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we may contact you by electronic means (e-mail or SMS or telephone) with information about these services or analyse the log files of our OyeDesi Website that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
With whom your information will be shared
F. YOUR CONSENT: By using the OyeDesi Website and the Services, you agreed and consent to provide, transfer, collection, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy, or any terms and conditions of OyeDesi incorporated and duly communicated to via OyeDesi website posting, in near future. If you do not agree with the Policy, please does not use or access the OyeDesi Website, for providing the information to proceed with the website, further?
G. POLICY CHANGES: We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the OyeDesi Website or on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy. However, the best ways to informed about any such changes in the policy to check the website, before proceed with the website.
H. DISCLOSURE, HOW WE USE AND MAY SHARE YOUR INFORMATION:
OD may share your information that we collect for following purposes:
i. We may share your information with our associate companies, subsidiaries, merchant, associates, partners, vendors, consultants, marketing partners, legal advisor, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyse and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us;
ii. With Other Users or delivery partner, we may share your name, phone number and/or profile picture (if applicable), and tracking details with other users to provide them the Services;
v. To fulfil the purpose for which you provide it.
vi. We may share your information other than as described in this Policy if we notify you and you consent to the sharing, subject to terms and conditions of this policy.
I. HOW WE PROTECT INFORMATION:
i. To protect against the loss, misuse, unauthorised access, damage and alteration of the information under its control, EWS Security has in place appropriate and reasonable security measures and safeguards, in compliance with applicable laws. For example, EWS Security servers are accessible only to authorised personnel and your information is shared with the authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you.
Provided that we try to implement and follow reasonable security measures, to help prevent unauthorized access to your sensitive private information. However we further inform you, through this policy that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, complied with reasonable security practices and procedures we cannot guarantee the security of your data transmitted through the OD Website.
J. Policy updates OD reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the website.
K. Your Right Regarding the Use of Your Personal Information (Opt-Out):
i. You have the right at any time to prevent us from contacting you for marketing purposes, or at the time when you sign up for an account, you are opting into receive emails from OD or OyeDesi Website.
ii. You can also log into mange your emails preferences or you can follow the “Unsubscribe” instructions in commercial email messages or by sending an email to us, or by or change or deleting your account, and personal information at OD or OyeDesi website, but you can’t opt out of receiving certain administrative notices, services notices, or legal notices from OD .
iii. You can also withdraw your consent for the use and disclosure of your personal information in the manner provided in this policy, or write to us at email@example.com or sending letter to: OyeDesi Private Limited #Vasavi Avenue, No. 36/3 4th Floor, 11th Main Rd, 5th Block, Jayanagar, Bengaluru, Karnataka 560041 (India).
L. Contact Us: